Hero Image

Our Values

Our values and behaviours are understood by all colleagues, who each take responsibility for supporting our culture of trust, integrity and honesty, creating an environment where everyone feels engaged, valued and included.

EMBRACE

We embrace an inclusive organisation that enables everyone to thrive.
We value differences and people from all walks of life, both colleagues and customers.
We want you to be a part of our culture of understanding that empowers the colleague voice and helps us collaborate effectively.
We’re striving for a workforce that’s more representative of our customers, and a workplace that creates a sense of belonging for all our colleagues.

FOCUS

We concentrate on what’s required to be successful.
We’re passionate about growth. We work fast and smart, continue to invest and develop to seek continuous improvement.
We make a positive impact for our customers.
We’re confident in our ability to do better.

FUN

Collectively, we put the fun into insurance and into our Group.
We are advocates for our Group.
We participate in what’s on offer and appreciate our partnership

OWN

We keep it simple and have clear controls. We’re all accountable for our actions.
We admit mistakes and learn from them.
We put customers at the heart of every decision, ensuring we do right by customers.
We take pride in what we do and play our part in helping to build a company that’s profitable and resilient for the future.

RESPONSIBLE

We support our journey to change for good.our journey to change for good.

TEAMWORK

We collaborate with and encourage others.
We share our passion by being enthusiastic and motivated and strive for excellence in everything that we do.
We think creatively to innovate and improve.

EMBRACE

We embrace an inclusive organisation that enables everyone to thrive.
We value differences and people from all walks of life, both colleagues and customers.
We want you to be a part of our culture of understanding that empowers the colleague voice and helps us collaborate effectively.
We’re striving for a workforce that’s more representative of our customers, and a workplace that creates a sense of belonging for all our colleagues.

FOCUS

We concentrate on what’s required to be successful.
We’re passionate about growth. We work fast and smart, continue to invest and develop to seek continuous improvement.
We make a positive impact for our customers.
We’re confident in our ability to do better.

FUN

Collectively, we put the fun into insurance and into our Group.
We are advocates for our Group.
We participate in what’s on offer and appreciate our partnership

OWN

We keep it simple and have clear controls. We’re all accountable for our actions.
We admit mistakes and learn from them.
We put customers at the heart of every decision, ensuring we do right by customers.
We take pride in what we do and play our part in helping to build a company that’s profitable and resilient for the future.

RESPONSIBLE

We support our journey to change for good.our journey to change for good.

TEAMWORK

We collaborate with and encourage others.
We share our passion by being enthusiastic and motivated and strive for excellence in everything that we do.
We think creatively to innovate and improve.